Return Policy
100% Money Back Guarantee
We believe in the quality of our products so much that if you are not 100% satisfied with any product purchased from our website, you can return the item(s) within 30 days of your purchase date. All returning items must be less than 30% used to qualify for a refund (because if you truly didn’t like the product you wouldn’t use more than 30%). We will NOT give refunds for any items that are more than 30% used.
RETURN POLICY
All requests for refunds and returns must be made within 30 days of your purchase date. Customers are responsible for shipping any returned product back to us unless you received the wrong item or just wish to exchange (See Exchanges/wrong item below). Please first fill out our Return Authorization Form and then follow the Return Checklist below:
Return Checklist:
- All returning items must be unopened, in original packaging or less than 30% used to qualify for a refund.
- Pack the item(s) securely in the package along with order number or the original packing slip.
- All return shipping postage costs must be paid by the customer. We cannot accept C.O.D. deliveries.
- We recommend using UPS, FedEx or USPS to ship your returned product(s) back to us.
Ship All Returns To:
HolistaPet Returns
6048 Triangle Drive
Commerce, Ca. 90040
REFUND POLICY
We issue all refunds via credit card. After we receive your return and verify the contents, we will process your refund and credit the original credit card which you first used to make your purchase. Please allow up to 2 business days to see the refund reflected on your statement.
Exchanges / Received The Wrong Item?
We know that no one is perfect and mistakes can be made. If you’ve ordered the wrong item, received the wrong item(s) OR if you just want to exchange your product for something else? Please download and print out the Return Shipping Label below.
** Please also include a written request and order number with your shipment.
Request Your Return Shipping Label Here.
Missing Product(s)?
Did we screw up and shipped you an incomplete order? If your order is incomplete or you are missing products please do not worry! We will fix any mistakes or issues. Please send an email to [email protected], include your name and order number. Let us know what’s missing and we will get your missing products shipped out to you asap!
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